PRIVACY POLICY

My information

My business name: Reflex Massage

My website address: www.reflexmassage.co.uk

What personal data I collect from you and why I collect it.

Booking System

When making an appointment, I will require your name, telephone number and email address in order to confirm your appointment and be able to contact you, should the appointment need to be amended or cancelled for any reason.

Pre-treatment Questionnaire

If it is your first appointment with me, I shall require you to fill in a pre-treatment questionnaire. These questions ask for specific information about your medical background and lifestyle choices.  This information is only used to ensure I can provide the best possible treatment plan for you. I cannot treat you without this.

Covid-19 Pre-Treatment Questionnaire

It is important that you answer a specific Covid-19 pre-treatment questionnaire before attending your appointment.  It will be included in your pre-treatment questionnaire and will ask about your current state of health.  I cannot treat you without this.

Who I share your data with and how long it is retained

In accordance with my massage company insurance, Zurich Insurance plc, and the Massage Training Institute (MTI), I am to keep your information on file for a minimum of 7 years from the last treatment.

I will not share your information with any third parties unless consent is given by you – and then, it will only be in relation to referring you for further treatment with a physiotherapist/osteopath/chiropractor or medical practitioner.

What rights you have over your data

You can request to view any information I hold on you via email.

How I protect your data

Your information is stored online via my booking system which is GDPR compliant and password protected.  Any inactive client details will be deleted from the system, a minimum of 7 years after their last treatment.